Privacy Policy

OnCourt is a platform that connects tennis players with venues for booking courts. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

This Privacy Policy applies to your use of OnCourt mobile apps, web apps, customer support interactions, and in-app promotions. It does not apply to third-party websites or services linked from our platform.

• Account data: Name, email, phone number, password, profile information, language preferences.
• Booking data: Court selections, dates, times, venue preferences, party size, booking history, waitlist status.
• Payment data: Masked card information, payment tokens, transaction IDs, billing details. We do not store full card numbers.
• Device and usage data: IP address, device type, operating system, app version, usage logs, cookies, analytics data, crash reports.
• Location data: Approximate location (with your permission) to show nearby venues.
• Communications: Messages with venues, feedback, reviews, ratings you submit.
• Optional data: Profile photo, play goals, notification preferences, marketing opt-ins.
• Sensitive data: We do not intentionally collect sensitive personal information. Please do not upload sensitive information.

• Provide service: Process bookings, facilitate payments, communicate with you and venues.
• Improve and personalize: Enhance the platform, recommend venues, customize your experience.
• Communicate with you: Send booking confirmations, updates, support responses.
• Safety and compliance: Detect fraud, enforce terms, comply with legal obligations.
• Marketing: Send promotional content (only with your consent; you can opt out anytime).

• Contract: To fulfill our service agreement with you (e.g., processing bookings).
• Legitimate interests: To improve our service, prevent fraud, and ensure security.
• Consent: For marketing communications and optional features (you can withdraw consent).
• Legal obligation: To comply with applicable laws and regulations.

• Venues: Share booking details, contact information, and preferences necessary for reservations.
• Payment processors: Share payment data required to process transactions securely.
• Service providers: Share data with analytics, hosting, and support providers under strict agreements.
• Affiliates and business transfers: Share data with our corporate affiliates or in connection with mergers, acquisitions, or asset sales.
• Legal and safety: Share data when required by law, to protect rights, or ensure safety.

We do not sell your personal data.

Your data may be processed outside your country. We use appropriate safeguards (e.g., standard contractual clauses) to protect your data in accordance with this Privacy Policy.

We retain your data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

• Account and booking history: Retained while your account is active and for a reasonable period after closure.
• Payment records: Retained as required by law and financial regulations.
• Marketing preferences: Retained until you opt out or withdraw consent.

You can request deletion of your data, subject to legal requirements. We may anonymize data for analytics purposes.

We implement technical and organizational measures to protect your data, including encryption, access controls, and monitoring. However, no method of transmission or storage is 100% secure. We respond promptly to security incidents and notify you when required by law.

• Profile: Update your account information, preferences, and profile photo in app settings.
• Notifications: Control push notifications and email preferences in your account settings.
• Location: Grant or revoke location permissions in your device settings.
• Marketing: Opt out of marketing communications via email links or app settings.
• Cookies: Manage cookie preferences through your browser settings.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold.
• Correct: Request correction of inaccurate or incomplete data.
• Delete: Request deletion of your data (subject to legal requirements).
• Object/Restrict: Object to processing or request restriction of certain uses.
• Withdraw consent: Withdraw consent for processing based on consent.
• Portability: Request transfer of your data to another service provider.

Thailand PDPA note: If you are in Thailand, you have rights under the Personal Data Protection Act (PDPA). You can submit complaints to the Personal Data Protection Committee or contact us to exercise your rights.

OnCourt is not intended for children under 18 without parental consent. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

We use cookies, SDKs, and similar technologies to improve functionality, analyze usage, and personalize content. You can control cookies through your browser settings, though disabling them may affect some features.

Venues may act as independent data controllers for data they collect directly. Please review their privacy policies for information about how they handle your data.

We use simple automated processes for fraud checks, waitlist management, and recommendations. These do not produce significant legal effects. You can request human review of automated decisions by contacting us.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by app notice or email. Continued use after changes means you accept the updated policy.